Privacy Policy

Included in this Privacy Policy

• How do you get in touch with the person in charge of your personal data?
• In what ways do we obtain and what information do we gather about you?
• How do we make use of the information you provide about yourself?
• How do we keep our customers' personal information safe and secure?
• We share your personal information with whom?
• What about international organizations and third countries?
• When it comes to enforcing your rights, how do you go about it?

Who is the Controller and Whom to Contact

The controller of personal data is Capital Chain with its registered office at 01, Ground Floor, Rodney Court Building, Rodney Bay, Gros-Islet, St Lucia. You can contact Capital Chain at info@capitalchain.co regarding any questions and the exercise of rights relating to the processing of your personal data.

What and How We Collect

Personal data includes any information that can be used to identify or connect you to a specific individual. We collect data you provide and data collected automatically.

Data You Provide

Whether you sign up for an account, provide personal information, place an order, participate in an event or project, or connect with us via customer service or social media, we may collect:

• Identification and contact data: name, surname, phone number, email, postal address, date of birth, username and password; records of communications and warranty claims.
• Payment data: bank account information.

Data Collected Automatically

• Device and usage data (e.g., IP address, visit time/date, country, login/logout information, account settings, value of fictitious capital, account currency, business strategy).

Data from Third Parties

If you link social accounts or trading platforms, we may receive financial data (instrument type, open/close times, profit/loss) and social data (username, profile picture, email) per their privacy policies.

Phone Number Usage

Additionally, when you provide your phone number during account creation, events, partnership, or any other communication with us, we may store and use this number for service-related and promotional communication purposes, including marketing outreach via manual or automated (AI-based) phone calls or SMS.

How We Use Your Data

Creating a user account and signing up

We use your data to register and manage your account.

• Personal information: name, email, phone number.
• Legal basis: necessary to register and provide access.

Providing services and contractual performance

• Data used: name, address, phone, email, payment info, service usage, simulated transactions, linked social profile data.
• Legal basis: contract performance and legitimate interests; retention for a short time post-service to preserve and defend rights.

Marketing and events

• Data used: contact and identification data.
• Legal basis: legitimate interests in staying in touch with users; consent where required.

Social media and service improvement

• Data used: name, email, phone and other data you provide via social media.
• Legal basis: legitimate interests to improve and secure services.

Phone-Based Marketing Communication

• Data used: phone number and, where applicable, other identification/contact data.
• Legal basis: consent or legitimate interests. You may withdraw consent or opt out at any time.

Analytics

• Data used: name, address, phone, email, device information, website/service usage, and simulated trades results.
• Legal basis: legitimate interests to understand preferences and improve services.

Security

Personal data is stored in an encrypted database with organizational and technical safeguards to prevent unauthorized access, modification, disclosure, or destruction.

Retention

Personal data is processed only as necessary for stated goals or as required by law, then destroyed or anonymized. We retain data for: contract duration and enforcement (complaints, claims, legal actions); up to 5 years for marketing communications (or until you unsubscribe); or for periods required by relevant law.

Third Parties Use of Your Information

We may share data with trading platform providers; group companies; cloud providers; payment operators; financial institutions; service/support providers; IT, marketing and communications agencies; consultants; postal providers; and other third parties where you consent or where legally required. Recipients are contractually required to protect data and follow our instructions. Some third parties act as controllers and process data under their own policies.

Your Rights

Send a request to info@capitalchain.co to exercise your rights (including withdrawal of consent):

• Right of access: confirmation and a copy of personal data (first copy free).
• Right to rectification: correct inaccurate data; account tools available to edit details.
• Right to erasure: when data is no longer needed; consent withdrawn with no other basis; direct marketing objection with no overriding grounds; subject to legal exceptions (e.g., freedom of expression, legal obligations, public interest, legal claims).
• Right to restriction: request temporary halt of processing (GDPR Art. 18).
• Right to data portability: receive data in a structured, commonly used, machine-readable format and transmit to another controller when processed by automated means.
• Right to object: to processing based on legitimate interests; we will cease unless compelling legitimate grounds or legal claims prevail. Objections to marketing are honored immediately.
• Right to withdraw consent: at any time; does not affect lawfulness of prior processing.
• Right not to be subject to automated decisions: including profiling, unless permitted by law or based on explicit consent.
• Right to lodge a complaint: with the relevant supervisory authority if you believe misuse of personal information has occurred.

Requirements to be Met

We reserve the right to amend this policy at any time and will notify you of changes. A copy is available in your Client Section. Use of your own affiliate link shall not count as affiliate commission.